coy99 Casino & Sportsbook Service Notice

Our coy99 platform operates only in jurisdictions where online entertainment services are permitted under applicable law. This page explains the legal terms that apply when you access our service, which games and payment methods are available in your location, and what responsibility you bear for verifying that your use complies with local law.

We do not offer coy99 to users in countries or regions where online wagering is prohibited. Your access to coy99 depends entirely on the laws of your jurisdiction. We recommend that you verify your legal right to access our service before creating an account, depositing funds, or placing any transactions.

Service Availability and Jurisdiction Restrictions on coy99

coy99 operates subject to strict geographic and legal limits. We serve users in supported jurisdictions only. If you access coy99 from a country or region where online gambling is prohibited, we reserve the right to deny or suspend your account without notice. We detect your location using IP address, device data, and payment method origin. If your location appears to fall outside a supported jurisdiction, your account may be flagged for review or restricted from depositing or withdrawing.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, you confirm that your registered payment account is held in your name and that you are physically located in a supported jurisdiction at the time of transaction. Deposits initiated from outside supported regions may be cancelled and refunded. We do not process transactions from VPN or proxy services. If our fraud systems detect such access, your account will be frozen pending verification.

Account Eligibility and Identity Verification

To access coy99, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher. You must provide true, accurate, and complete information during account registration. We require Know Your Customer (KYC) verification before your first withdrawal. This means you must upload a government-issued ID, a proof of address, and a selfie for facial matching. We do not accept forged, altered, or third-party ID documents. Accounts that fail KYC verification will be suspended and any funds returned to the original deposit method.

During KYC, we verify that your registered name matches your ID document and that your residential address falls within a supported jurisdiction. If you reside in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or other supported cities, your account will typically clear verification within 24 hours. If your address appears outside a supported region, your account will be declined.

Your Legal Responsibility on coy99

By accessing coy99, you acknowledge that you alone are responsible for understanding the gambling laws in your jurisdiction. We do not provide legal advice and do not warrant that our service is legal in your location. You agree to indemnify coy99 against any claims arising from your violation of local law. If your jurisdiction has restrictions on online gambling, account wagering, or money transfers, you are responsible for complying with those restrictions.

coy99 is not licensed by any national gambling authority. We operate under the terms of this Service Notice and our standard policies only. We do not claim to be licensed, regulated, or approved by any government body for any jurisdiction. Your funds are held in coy99's operational accounts, not in escrow or trust, and are subject to our operational policies and the laws of the jurisdictions in which our servers are located.

Data Handling, Dispute Resolution, and Legal Contact on coy99

All account data, transaction records, and identity documents you provide to coy99 are retained and processed according to our Privacy Policy. Your data may be shared with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to execute your transactions. We do not share your ID documents with third parties. For full details, review our Privacy Policy available in account settings.

Disputes over transactions, account balances, or game outcomes must be reported through our in-app help or live chat within 30 days of the disputed transaction. We will review your case and respond within 7 business days. We cannot reverse transactions processed through payment providers; reversals must be requested through those providers directly. We retain transaction records for 12 months to support dispute investigation.

Dispute reporting

Report any transaction or game outcome issue within 30 days through in-app help or live chat.

Review period

We respond to disputes within 7 business days. Urgent cases are reviewed first.

Data retention

Transaction records are kept for 12 months; account data for 24 months after account closure.

Legal inquiries

Submit formal legal notice through in-app help. We respond within 14 business days.

Contact and Updates

For legal questions about this Service Notice, contact us via in-app help or live chat (24 hours daily). You may also submit written inquiries through our support team. We will acknowledge receipt within 24 hours and provide a substantive response within 14 business days. We reserve the right to update this notice at any time. Continued use of coy99 after updates take effect constitutes your acceptance of the new terms.